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1.Return Shipping:

a. Returns: If you’re returning an item, you will be responsible for the return shipping costs. We recommend using a trackable shipping method to ensure the safe return of the item.

b. Exchanges: In the case of an exchange, we will cover the shipping costs for sending the replacement item to you.

 

2. Refunds and Exchanges:

a. Refunds: Once we receive and inspect the returned item(s), we will process your refund. Refunds will be issued to the original payment method and may take 7 business days to reflect in your account.

b. Exchanges: If you’re exchanging an item, we will ship the replacement item once we receive and verify the returned item.

 

3. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 14 days of receiving your order. We will provide assistance in resolving the issue, which may include a replacement or refund.

 

4. Non-Returnable Items:

For hygiene and safety reasons, we cannot accept returns or exchanges for opened or used organic dog treats. Similarly, items that are not in their original condition, damaged, or missing packaging may not be eligible for return or exchange.

 

5. Customer Support:

Our dedicated customer support team is here to assist you throughout the return and exchange process. Feel free to reach out to us via [email/phone] with any questions or concerns.

 

6. Modifications to Return and Exchange Policy:

We reserve the right to update or modify our return and exchange policy as needed. Any changes will be reflected on our website, and we recommend reviewing the policy periodically.

 

Thank you for choosing our organic dog treats. We value your satisfaction and aim to provide you with a seamless return and exchange experience, ensuring your pet receives the best treats possible!

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